Flottweg opens a new customer care center in Canada

Mechanical separation specialists Flottweg announced a new Customer Care Center is opening in Etobicoke, Ontario, Canada. The company develops and manufactures high-performance decanter centrifuges, separators, belt presses and plants for solid-liquid separation.

The new 15,000 sq. ft. facility offers product sample analysis and field trial equipment and services to evaluate and tailor the right solution to a customer’s application. On-site service and repair, along with equipment start-up and training services is supported by a strong spare parts inventory. The facility is also equipped to provide shop repair, rebuild and reconditioning services.

“Equipment maintenance is the simplest way to prevent unwanted breakdowns,” says Flottweg Managing Director Frank Scriver. “Downtime is expensive because we’re not only talking about lost production hours but the costs associated with labor and parts or possibly the early replacement of equipment.”

Flottweg service: Flottweg field technicians support manufacturers’ preventative maintenance programs by performing intermediate services such as consumable parts replacement on-site at customers’ facilities. The rotating portion of Flottweg’s centrifuge products are periodically shipped to its repair facility for reconditioning to original specifications. Service timeframes can range between three to seven years of operation depending on the centrifuge’s duty and application.  Flottweg also performs critical tasks like balancing to ensure equipment maintains optimal performance throughout its useful life.

Flottweg’s service provider agreement with Centrifuges Unlimited Inc. provides local repair, rebuild and reconditioning support to customers in Western Canada.